![]() ![]() The DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and send consumers written responses within 60 days. If you've filed your complaint and are still waiting after a few weeks, you might consider filing a consumer complaint with the Department of Transportation. ![]() We don't yet know how long it will take Southwest to process all the refunds, but we will update the story as we get more information. For those costs, email Southwest directly with your request and attach copies of your expenses for review. Southwest will also honor "reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines)" incurred by cancellations, per its website. "This means Southwest must provide refunds within seven business days if a passenger paid by credit card, and within 20 days if a passenger paid by cash, check, or other means."īe sure to monitor your email for your codes. "Under the law, Southwest must provide prompt refunds when a carrier cancels a passenger's flight or makes a significant change in the flight, regardless of the reason, unless the passenger accepts rebooking," Buttigieg said in a Dec. To do so, complete an online form with your name and reservation confirmation number, after which you should expect to promptly receive your refund. 2, 2023, are eligible to request a refund of their unused ticket to the original form of payment. How do I get a refund from Southwest Airlines?Īccording to Southwest, passengers whose flights were "canceled or significantly delayed" beginning Dec. If you were one of the thousands stranded, here's how you can get your money back. Other costs will be handled on a case-by-case basis, per the airline. 30, 2022, marked the first day since Christmas that Southwest Airlines didn't cancel a double-digit percentage of its flights, a number that CEO Bob Jordan attributed to "an unprecedented storm for all airlines" in an interview with "Good Morning America." More than 15,000 Southwest flights were canceled, leaving thousands more travelers in the lurch during the year's busiest travel season.Įven so, Department of Transportation Secretary Pete Buttigieg disputed this, tweeting that the Southwest cancellations were "not weather related," and as such, the company is required to cover not only the cost of airfare but of meals, transportation and hotels if you were stranded away from home.ĭespite its original statement, the Fort Worth, Texas-based airline has pledged to refund its customers for canceled flights and expenses such as rental cars, hotels and airfare booked through other airlines. Please see the UNC-Chapel Hill A-List Preferred Tier Experience flyer for more information.Were your big holiday travel plans canceled, delayed or otherwise disrupted due to Southwest's operational meltdown? If so, you're not alone.ĭec. If you do not have a Southwest Rapid Rewards® account, you may sign up for one on Southwest’s website. ![]() How do I get a Southwest Rapid Rewards Number? 100% Rapid Rewards earning bonus on qualifying flights.Priority boarding for everyone on your reservation.To enroll in the promotion and learn more about the promotion requirements, please visit the Southwest Business A-List Preferred enrollment page.īenefits of A-List Preferred status include: UNC-Chapel Hill and Southwest Airlines have partnered again to give you the chance to earn A-List Preferred status! Plus, you can extend your status for an additional 12 months if you book and fly two roundtrips during your 90-day promotion period. Please share this information with all employees in your department/unit. To: Campus Unit Finance Leads, University Business Managersįrom: Rebecca Spanos, Travel and Payment Card Services Manager
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